FREQUENTLY ASKED QUESTIONS
Can I use my subscription on multiple devices?
- Please pay attention that 1 subscription can be installed on multiple devices, however you can watch only on 1 device at a time.
- Please note that “Additional connection” means a different line, not multi-connections on the same line.
Do I have to use a VPN?
- You should use a VPN only if your internet service provider is blocking or throttling your connection, otherwise you don’t to use a VPN, as our service is perfectly safe to use.
I’m getting buffering / freezings frequently. Why is this happening?
- First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.
I'm getting constantly buffering / blocking especially during live matches?
- This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.
Do You have a Reseller Plan?
- Yes, We offer a reseller plan at the best price.
Do you have EPG?
- Yes, we do have EPG. We usually send the epg links when sending your order. If you have not received it, contact us an we will send it.
